Grievance Redressal
We are committed to addressing your concerns promptly and fairly
Contact Our Grievance Officer
For any complaints, concerns, or grievances related to our services, please reach out to our dedicated Grievance Officer through any of the following channels:
operation@digi-loan.com
+91 8597383582
Phone
+91 8597383582
Working Hours
Mon-Sat: 10 AM - 6 PM
Grievance Resolution Process
Submit Your Complaint
Contact our Grievance Officer via email or WhatsApp with your complaint details, partner code (if applicable), and supporting documents.
Acknowledgment
You will receive an acknowledgment within 24 working hours with a unique complaint reference number.
Investigation
Our team will investigate your complaint thoroughly and may contact you for additional information if needed.
Resolution
We aim to resolve all grievances within 7-15 working days. Complex cases may require additional time.
Common Grievance Types
Payout Delays
Issues related to delayed or missing commission payouts
Application Status
Concerns about loan application processing or status updates
Account Access
Problems with login, password, or account access
Documentation
Issues with document submission or verification
Commission Calculation
Disputes regarding commission amounts or calculations
Service Quality
Feedback about platform services or support quality
Escalation to RBI
If your grievance is not resolved satisfactorily within 30 days, or if you are not satisfied with the resolution provided, you may escalate your complaint to the Reserve Bank of India through the RBI Sachet Portal.
Visit RBI Sachet PortalImportant Notice
- • Please provide your Partner Code (if applicable) when submitting a complaint for faster resolution.
- • Include all relevant documents, screenshots, or evidence to support your grievance.
- • Avoid sharing sensitive information like passwords in your complaint.
- • DIGI-LOANS is committed to resolving all genuine grievances in a fair and transparent manner.
Last updated: December 2024